Seagen
ServiceNow Administrator
Corporate Functions - Bothell, United States
Description
Seagen is a global, multi-product biotechnology company dedicated to developing and commercializing transformative cancer medicines. As the industry leader in antibody-drug conjugate (ADC) technology, we pioneered a new generation in the science of harnessing antibodies to deliver cell-killing agents directly to cancer cells. Seagen’s dedication to improving the lives of cancer patients goes beyond science, and we believe that every employee has a role in contributing to this mission. By working together with a shared dedication and diverse perspectives, we are able to reach our full potential and make a real difference in the world. Seagen is a fast-growing company and has an abundance of opportunities available for you to grow your career. Put your passion to work at Seagen and join us!
Summary:
As a ServiceNow Administrator you will be a part of Seagen’s Information Technology (IT) team, supporting business owners, service delivery groups with the design, development, enhancement, configuration, testing and maintenance of existing and new ServiceNow platform solutions.
Configure and develop core OOTB solutions in our enterprise deployment of ServiceNow. The ServiceNow Administrator will work with the ServiceNow functional and admin teams in the design, development, and implementation of ServiceNow applications. The ServiceNow Administrator will always also provide architectural input and maintain stability of the overall platform by ensuring the use of appropriate design and development standards.
Principal Responsibilities:
- Maintain and support ServiceNow operational functions
- Serve as the primary point of contact for all operation support issues related to ServiceNow instance used by multiple departments with Seagen
- Coordinate and execute annual upgrades with software vendors
- Identify system deficiencies and recommend solutions
- Use scripting tools & ServiceNow functionality to create scripts and automate tasks
- Ensure tool configuration consistency across development, test, and production environment
- Recommend improvements or changes to technical and functional designs where appropriate
- Follow established IT department procedures such as change control and release management
- Establish and drive ServiceNow configuration standards
- Follow established IT department procedures such as change control and release management
- Facilitate the implementation and integration of all modules
- Facilitate and test all system upgrades and configuration changes
- Participate in design review with other team members
- Load, manipulate and maintain data between ServiceNow and other systems
- Partner with teams on UIs, workflows and notifications
- Ensure configuration consistency across development, test, and production environments
- Effectively manage and prioritize implementation tasks effectively
- Partner with outsourced Service Now team on complex administration/integrations
- Participate in internal and external audits; manage corrective action plans and remediation
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Qualifications:
- Experience managing instances and support tickets through the HI Service Portal
- 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment
- Strong working knowledge of ServiceNow core architecture and modules such as Service Catalog, Change, Incident, Problem Management, Asset Management, CMDB, and Knowledge Management
- ITIL v3 certification preferred
- Advanced level knowledge of update sets, code promotion, system clone, data preservers and excluded tables
- Experience with Agile software development methodologies
- Strong attention to detail, ability to multitask and time management skill
- Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
- Strong customer service and interpersonal skills
- Certified ServiceNow system administrato
Education:
- Bachelor’s Degree preferred
System/Process Automation (Orchestration) experience preferred
- Experience with ServiceNow Integrations with third party applications
- Understanding of ITIL processes and how they are implemented in ServiceNow
- Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, c#, Perl, HTML or HTML 5
As the leading employer in our industry in the Pacific Northwest, Seagen is proud to offer a competitive total compensation package as well as a comprehensive benefits program designed to support the whole lives of our employees and their families. Benefits include medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more. To learn more about Seagen, please visit www.seagen.com.
The hiring pay range for this position is $93,000 to $120,000 per year based on skills, education and experience relevant to the role. Other components of total compensation include a competitive equity grant at the time of hire (with additional annual grants, and grants upon promotion when applicable), and an annual bonus.
Seagen is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.
Apply:
Seagen
Seagen is an Equal Opportunity Employer
Submitted: 03/10/2023
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